Reference

What You Agree to When You Use nav4d

These terms set out how nav4d operates, what you can expect from your account, and what we ask from you in return. Access to this platform depends on local law and is available only where your region permits it.

Site Use ConditionsAccount EligibilityDANA, OVO, GoPay TermsData HandlingJurisdiction Clause
nav4d What You Agree to When You Use nav4d
HOW WE HANDLE DATA

Data, Security and Your Account Rights

Account Data Retention

We retain your account data for as long as your account remains active and for a defined period after closure. You can request a summary of data we hold by contacting the account team.

Cookie Policy

Cookies on nav4d track session activity and wallet-link preferences. You can manage cookie settings through your browser at any time without affecting your ability to log in.

Account Security Practices

Login sessions are protected by OTP verification sent to your registered mobile number. If you notice an unrecognised login, use the account lock option in settings and contact support immediately.

Requesting Changes or Deletion

To update personal details or request account deletion, send a written request via email with your account ID. Deletion requests are processed after all pending transactions are settled.

LEGAL CONTACT PATHS

How to Reach Us for Legal and Account Queries

Live Chat Reach the account team directly through live chat on the nav4d site. Use this for urgent wallet disputes, account-access issues, or questions about your eligibility status.
Email Support Send detailed legal or compliance queries to our support email. Include your account ID, the date of the transaction, and the payment method used — DANA, OVO, or GoPay — for faster handling.
Account Help Centre The Help Centre covers wallet verification steps, identity confirmation, and how to submit a formal dispute. Access it from your account dashboard under the support tab.

Common Questions About Our Legal Terms

These are the questions we hear most from account holders. If your query is not covered here, contact the account team through live chat or email.

No regional exceptions apply within supported areas. Access depends on whether local law in your region permits it. We check eligibility at the point of registration for every account.

Withdrawals will be held until the wallet name is verified and matches your account. You will need to contact support with proof of ownership to resolve the mismatch and release the funds.

You have 14 days from the transaction date to raise a formal dispute. After that window closes, the transaction is considered settled. Submit your query with the transaction ID via email or live chat.

Yes. Send a written request to the support email with your account ID. We will compile a summary of the data we hold and respond within a reasonable timeframe.

You can request account closure at any time. We will process the request after all pending withdrawals — including any queued DANA or OVO transfers — are completed and your balance is cleared.

Raise a formal complaint via the support email, including your account ID and a clear description of the issue. Our compliance team will review it and respond with a written outcome.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.