Reference

How nav4d Handles Your Personal Information

This privacy policy explains exactly what data we collect when you use nav4d, how we store it, and the rights you hold over it.

Data collected only for account operationDANA, OVO, GoPay payment data handled separatelyYour rights are actionable, not decorativeContact our support team to request changesPolicy applies where local law permits
nav4d How nav4d Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Team online

Live Chat Support

Open the live chat window in your account dashboard to raise a data query directly. Our support team can log a formal data request or clarify what we hold on your account.

Email Privacy Request

Send a written data access or deletion request to our support email. Include your registered phone number and the wallet type — DANA, OVO or GoPay — linked to your account.

Account Settings Path

For minor updates — like changing the phone number tied to your OVO or GoPay wallet — go to Account Settings, then Personal Details, and follow the verification step shown.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Every account on nav4d sits behind layered security — SSL encryption on all data in transit, server-side access controls, and a two-step login flow that sends a one-time code to your registered number. We review account access logs regularly so that any unfamiliar session can be flagged and your account locked before damage occurs.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your chosen language and wallet type. You can clear cookies in your browser at any time without losing your account.

Data Retention

Transaction records linked to DANA, OVO and GoPay payments are kept for the period required by applicable reporting rules. Account data is removed within a reasonable window after a verified deletion request.

Account Security

Login to your nav4d account triggers an OTP sent to your registered number. If you notice a session you did not start, contact support immediately so we can suspend access and review the log.

Your Right to Access

You can request a summary of the personal data we hold on your account. We aim to respond within the timeframe required under applicable local law and eligible-region rules.

Privacy Policy — Questions We Hear Most

Below are the questions we receive most often about how nav4d handles personal data, cookie use, wallet information and account deletion. If your question is not covered here, reach out through live chat or email.

We collect your name, email, phone number and the wallet identifier — DANA, OVO or GoPay — you use for transactions. Device type and IP address are also logged for security purposes.

No. We only retain the transaction reference your payment provider sends us to confirm a completed deposit or withdrawal. Your wallet password and PIN are never passed to us.

Yes. Send a request through our support email or live chat, include your registered number and wallet type. We will respond within the timeframe applicable law requires for your eligible region.

Contact support via live chat or email with a written deletion request. We verify your identity first, then remove your personal data within the period required, keeping only what reporting obligations demand.

We use session cookies for login continuity and preference cookies for wallet and language settings. Clear them through your browser settings at any time — your account data on our side is unaffected.

Only with payment processors like DANA, OVO and GoPay to complete your transactions, and with fraud-prevention services. We do not sell personal data or share it for marketing purposes.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.